Our client, a leading distribution company based in Antrim are looking for an Experienced Customer Service Administrator to Join their team.
Benefits to You!!!
Permanent opportunity – Job for Life!!
Friendly & Professional working environment
Excellent working conditions
Gaining experience within a Transport department
Hours of Work: 9.00am to 5.00pm Monday to Friday
Salary: Ranging between 17K to 21K depending on experience
Duration: Temporary to Permanent role
Pro-actively engage in all aspects of customer services – track & trace, generate delivery labels, customer quotations, etc
Liaise with customers ensuring that customer requests and queries are met and dealt with efficiently and effectively
Liaise with suppliers and service providers to ensure customer expectations are met or exceeded
Liaise with sales team to ensure that customer relations are maintained to the highest standard and that business opportunities are developed
To maintain all relevant records on the company’s costing system, ensuring profit margins are maintained and accurately reported and ensuring that customers are invoiced in a timely and accurate manner
Provision of quotations for the shipment of goods
Liaise with company finance department ensuring all sales and costing queries are dealt with in an efficient and effective manner.
Ensure good filing and housekeeping of all associated paperwork.
Carry out projects related to departmental responsibilities as and when directed by the departmental head.
Maintaining and updating of customer monitor sheets and web based tracking systems.
Any other duties which can reasonably be required of the post holder in order to meet operational requirements.
Experience of using the internet to track and trace shipments
Numeracy skills to include experience of costing and invoicing customer files
Effective communication skills
Experience of arranging delivery of shipments
Experience in the use of Microsoft Office, internet and e-mail
Be able to demonstrate good time management skills
Ability to work unsupervised and also be a team player
Ability to prioritise tasks and work to tight deadlines
At least six months’ experience in working in a customer focused environment, preferably in the freight forwarding/courier industry
Practical experience of job costing systems
Experience and understanding of freight tariffs
Willingness and ability to learn new tasks and procedures quickly
Good standard of written/spoken English and numeracy skills
Friendly and approachable telephone manner
Ability to use initiative and take responsibility for completing tasks
FOR MORE INFORMATION, CALL US ON 02890241743
TRP “The Right People” are a recruitment company working on behalf of our client
TRP “The Right People” are an equal opportunities employer